Shipping policy
Shipping Policy – Christiaens
At Christiaens, we are committed to delivering your orders with the utmost care and efficiency. All orders are prepared and shipped from Belgium, using trusted carriers to ensure a safe and timely delivery.
Shipping Zones & Delivery Times
We currently ship to Belgium, Europe, and select international destinations.
Estimated delivery times are as follows (excluding order processing time):
- Belgium: 1–3 business days
- Europe: 3–7 business days
- International: 7–14 business days (depending on destination)
Please note that delivery times may vary during peak periods or due to customs processing for international orders.
Order Processing
Orders are processed within 5 to 8 business days (excluding weekends and public holidays).
You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Fees
Shipping costs are calculated at checkout and vary depending on the destination and weight of the parcel.
Free shipping may be offered on qualifying orders during promotional periods or above a certain purchase amount — these conditions will be clearly indicated on our website.
Duties & Taxes
For shipments outside the European Union, import duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Delivery Issues
If your order is delayed or lost in transit, please contact our customer care team. We will work directly with the courier service to resolve the issue as quickly as possible. Christiaens is not liable for delays caused by events beyond our control (e.g., customs clearance delays, strikes, or extreme weather conditions).
We thank you for your trust and look forward to delivering your Christiaens pieces with the excellence they deserve.